Here's a picture of my work history!
First I know after you read the first couple tabs you think "Rebel!" but I am again a father first, and will also do my best to continue to strive for perfection, not for money but for professional success because that ensures my family is safe, my kids are safe, and my wife is safe. I am showing here that I push for empathetic ways to connect with coworkers, promote those who deserve it and above all else hit every task with my "Old School" do it right the first time mentality. I am currently looking for a role that will allow me to lead , influence and positively impact those around me, preferrably in #1 Australia, #2 France and #Ireland. I know most ask why not internally transfer, if you read my story, read about me.. then you know why.What would you do?
Amazon
AWS
Dublin, Ireland | Dec 2022 – Present
So what's it all about?This role is an ambiguous mess, wrapped in a chaotic enigma. we are supposed to manage a mininum of 14 Dev Engineers, be SXO or SGO's for AWS Services, head up targeted ownership like monitoring sick days etc.. and more!
achievements
Rewrote Security Playbooks: Designed and deployed a global security solution using Lambda and API Gateway—cut incidents by 90% across EMEA, concerning customer validations.
Operational Overhaul: Coached Sr. Engineers to hit tech-documentation hard, producing over 200 knowledge articles in 2 years which ended saving over €500K annually in man-hours alone.
Kaizen That Stuck: Built a coaching platform adopted by 4 global teams, dropping L3 escalations by a third.
Uplifted the Uplift: Developed and launched "Personal Development Day" for AWS Ireland leaderhip. Result? A pipeline of promotions without fluff.
Engineering Overhaul Promoted or Transferred 17 engineers in a 3 years span, to ensure the AWS Deployment Containers team was successful, as some folks deserved to be promoted, others were out of sync with the role, so I found them better ones.
Amazon Logistics
Montélimar, France | Jul 2021 – Dec 2022
So what's it all about?This role is an ambiguous mess, wrapped in a chaotic enigma. we are supposed to manage a mininum of 6 Engineers & technicians, run global projects, make nice with other orgnaizations to which this orginization supports, promote people through mentorship and more.
achievements
Greenfield Execution: Took DLP4 from blueprint to operational in under 6 months—245 IDFs, 2 MDFs, 15 gensets, no excuses.
Service Recovery Expert: Boosted SLA adherence from 62% to 96% across 27 sites using real-time dashboards and targeted coaching.
Multi-Lingual Leadership: Navigated deployment with limited French fluency—let performance speak louder than language.
Turned an Intern into Superman I successfully mentored a young intern, to engineer, to manager, and also mentored him into running the Amazon Warriors EU Organization, making massive changes for French military professionals. He also got Amazon and the French government to go into contractual agreement that any full time employee with military obligations would recieve paid days off when they were out leave.
Regional Infratructure BuildoutRebuilt and "Improved" the south of France region for OTS Amazon logistics, with the help of a direct team of 5, matrixed team of 300, consisting of 27 small sites and one main facility. This was a massive budget in the millions of euros, as it required new "everything" Cisco stacks, cabling, IDF's, MDF's, building sized generators and so on. This was massive, but it took 8 months and it was successful only with a few glitches but that was mostly due to French political issues.
Service Now: Migrated the entire organization to running Service Now as an internal ticketing system for OTS in Amazon Logistics, along side their older system until all stakeholders could be pulled in.
Playing NiceHired a couple new technicians from an intern pool out of another facility, to ensure we kept sentiment positive about our internal intern "Helper" program, which resulted in a solid technician who was promoted two levels in two years after I hired him.
U.S. Government
California Department of Water Resources
Sacramento, CA | Jul 2019 – Jul 2021
So what's it all about?This role was a mess when I first started, I created the role essentially, the first version was nothing but "Help Desk Style"Support, but then I expanded it and even got the title changed as seen from the following acheivements.
achievements
Digital Government Pioneer: Rebuilt Delta Conveyance data architecture using Azure, SharePoint, and Teams—5,000+ users unified across 15 agencies.
Geo-Smart Integration: Embedded ESRI GIS mapping into real-time telemetry for infrastructure and environmental planning.
Training isn't for the faint of heart Trained the entirety of the DCO (Delta Convenyance Office) on the new cloud system and how to admin their given platoform area's Water, Drilling, etc.. there were a few. We also had more than a dozen contracted teams that needed their own space, password structure and storage functionality. Not to mention I trained all "Help Desk"agents associated with general support and the DCO on SharePoint & SharePoint admin.
Just Call me the "Recycler"! Decommissioned 17 palletes of "Aged" technology that was not viable for the agency any longer. We are talking older than AppleIIE products. I had to follow government protocal, wiping to "000's installing a functional linux system, so they products could go to auction.
Policy Development Please: Each state in the U.S. has their own security requirements and document retention requirements based on law. I had to build into SharePoint document retention policies and FIPS policies for passwords.
City of Daytona Beach
Florida, USA | Apr 2018 – Jul 2019
So what's it all about?This role was meant to be a lan/teleco role at first but then moved into a sort of "Catch-all"style, so I tackled all big problems related to I.T., as seen in acheivements, rebuilding an enitre culture is a big deal, but I did it!.
achievements
Learned the "Hard Way" dont mess with the Secretary and her notepad So first starting out in this agency, they were still using tube monitors and using pen & paper. I attempted to upgrade the city manager's secretary to an Ipad and it went over poorly, initially. I did however smooth things over, and provided significant 1:1 training, to which she successfully migrated to a digital form of communication, "Ipad", in a months time.
Cloud-First Modernizer: Migrated entire city infrastructure to AWS and Microsoft 365—zero service interruptions.
SharePointOn the backbone that I built, we established sites/subsites for all city agencies and offices. We also trained them all to admin and maintain them to ensure sustainable usage.
Help Desk can help now! I removed the 8 Bit Help Desk system and upgraded the city to Service Now, which also meant negotiating government contracts & training more individuals on general usage.
Change Agent: Reduced support resolution time by 40% while training over 200 city employees in new systems.
Policy Development Please: Each state in the U.S. has their own security requirements and document retention requirements based on law. I had to build into SharePoint document retention policies and FIPS policies for passwords. Daytona was 5 years, and passwords had their own state mandated compilation like character type & count.
Older Jobs
GEICO
Maryland, USA | May 2014 – Apr 2018
So what's it all about?Initially I started out as a Claims adjuster, in a Call center, quickly realized technology was still my chosen proffession, so I moved to D.C. to the Remote Office Support Team "R.O.S."Where we set up and deployed all of the remote Geico offices around the world. I then realized I wanted more technology, virtual servers and security, so I moved over to the Network Operations Team "N.O.C>". Where did everything related to networks, ranging from Red and Blue Events to virtual infrastructure deployments then everything else that goes with it as well.
achievements
Network Overhaul Architect: Replaced 350+ Cisco ISR routers, modernized DR capabilities, and stabilized nationwide operations.
SLA Responder: Maintained under-2hr recovery time during 13 critical outages—100% SLA compliance.
Audit Perfection: Passed ISO audit with zero findings—team, finance, and InfoSec in full sync.
My Leadership Philosophy
If you’re not building people while building systems, you're doing it wrong. I lead with empathy, data, and resolve—and I never ask a team to go where I won’t lead first. I make teams better, processes tighter, and outcomes louder. Let’s make some noise.