Michael Lee Dunn

MICHAEL LEE DUNN JR.

Director of IT Operations | Global Infrastructure & Security Leadership

IT operations leader with a decade of global responsibility across AWS, logistics, and public sector environments. Published author, songwriter, and people-first leader. I build whole professionals — people who can hit KPIs, adapt on the fly, and still treat the person next to them with honesty and respect.

IT Manager II – Global Operations (Director-Scope)

Amazon Web Services, Dublin, Ireland

Dec 2022 – Present · EMEA & AMER

Service Experience Owner for CloudHSM and Deployment Infrastructure. Own operations, budget, vendor relationships, and P&L accountability across multi-shore engineering teams of 11–31 FTEs spanning EMEA and AMER.
Achieved 100% security and patching compliance while reducing critical escalations by 43% through proactive incident management and automated remediation.
Delivered €500,000 in annual cost savings through disciplined FinOps practices and reusable knowledge asset development, reinvesting savings into automation.
Reduced security exposure by 56% through Zero Trust API validation frameworks, automated compliance controls, and IaC security standards.
Accelerated secure deployment automation by 35% via CI/CD pipeline optimisation and infrastructure-as-code innovation.
Built a talent pipeline producing 8 internal promotions in under two years and supported 35+ engineer career transitions through coaching and leadership development.
Founded and scaled a global knowledge-sharing programme standardising operational playbooks across distributed regions.

IT Manager II – Regional Operations

Amazon Logistics, Montelimar, France

Jul 2021 – Dec 2022 · Southern Europe

Accountable for IT operations across 28 logistics hubs in Southern Europe. Managed vendor relationships, service delivery, budget allocation, and regional technology strategy.
Transformed service-level compliance from 30% to 98% through structured lifecycle management, proactive maintenance, and vendor performance optimisation.
Increased customer satisfaction by 45% and reduced time-with-frontline support by 78%.
Led ServiceNow-based global service management platform rollout, standardising ITIL-aligned IT delivery across multiple European regions.
Mentored 5+ engineers into leadership roles including Amazon Warriors EU lead.

IT Solutions Architect

California Department of Water Resources, Sacramento, CA

Jul 2019 – Jul 2021

Designed enterprise telemetry and risk management platforms adopted by 15 state agencies, supporting 5,000+ public servants with zero-downtime delivery during critical water operations.
Doubled operational efficiency while maintaining full regulatory compliance with state and federal data protection requirements.
Implemented governance frameworks used across interagency operations.

Infrastructure Specialist

City of Daytona Beach, Daytona Beach, FL

Apr 2018 – Jul 2019

Led municipal cloud migration and ITIL service management modernisation, reducing incident resolution times by 40%.
Improved service delivery for citizens and city departments across public safety, utilities, and administration.

Network Infrastructure Engineer

GEICO, Chevy Chase, MD

May 2014 – Apr 2018

Modernised national network infrastructure across 50+ data centres and 300+ field locations supporting millions of policyholders.
Resolved 13 critical network outages through root cause analysis and preventive design, avoiding more than $100 million in business losses.