IT Operations Leader, published author, and songwriter specialising in global cloud infrastructure, security governance, and high-performing engineering teams.
IT Operations Leader with proven success driving global infrastructure transformation, security compliance, and team excellence across AWS, logistics, and public sector environments. Reduced critical escalations by 43% at AWS, delivered 500,000 EUR in annual cost savings, and raised service levels from 30% to 98% in multi-site logistics operations. Expert in cloud operations, security governance, service reliability, and people-first leadership. MBA with doctoral research in public policy and leadership. Proven ability to lead multi-national teams, manage complex stakeholder relationships, and deliver measurable business outcomes at scale. In parallel, built a global-facing author and music brand with books and original songs selling worldwide.
IT Manager II, Operations – Service Experience Owner, CloudHSM & Deployment
Amazon Web Services, Dublin, Ireland
Dec 2022 – Present · EMEA & AMER
Direct global IT operations for CloudHSM security infrastructure and deployment platforms impacting AWS sites including DUB14 (Ireland), NBO (Kenya), CPT (South Africa), and IS1 (Israel).
Lead multi-national engineering teams of 11–31 members, achieving 100% security compliance and reducing critical escalations by 43%.
Strengthen security posture with Zero Trust API validation and automated patching, reducing security exposure by 56%.
Deliver 500,000 EUR in annual cost savings through FinOps optimisation and reusable knowledge assets, reinvesting savings into automation.
Build a talent pipeline via Personal Development Day, supporting 8 internal promotions and 35+ engineer transitions from 2022 to 2025.
Pilot LLM-powered Infrastructure as Code pipelines, accelerating secure deployment automation by 35%.
IT Manager II, Regional
Amazon Logistics, Montélimar, France
Jul 2021 – Dec 2022 · Southern Europe
Oversaw IT operations for one major fulfilment centre and 27 satellite logistics hubs, modernising Cisco and Microsoft infrastructure across 28 sites.
Raised SLO compliance from 30% to 98% and reduced time with the front line by 78% while increasing customer satisfaction by 45%.
Led regional ServiceNow rollout standardising IT service delivery, and mentored engineers into leadership roles including Amazon Warriors EU lead.
IT Solutions Architect
California Department of Water Resources, Sacramento, CA
Jul 2019 – Jul 2021
Designed cloud-based telemetry platforms and risk frameworks adopted by 15 state agencies, doubling operational efficiency.
Built AWS-based platforms ensuring regulatory compliance and security for critical water infrastructure supporting over 5,000 users.
Led stakeholder engagement across state agencies, delivering solutions that improved public service delivery.
Designed disaster recovery and business continuity frameworks for mission-critical water management systems.
Infrastructure Specialist
City of Daytona Beach, Daytona Beach, FL
Apr 2018 – Jul 2019
Led AWS cloud migration and Office 365 deployment for the city government, reducing infrastructure costs and modernising services for 1,200 employees.
Implemented ServiceNow integration, cutting incident resolution times and strengthening network security and disaster recovery.
Supported core city operations including public safety, utilities, and administrative services.
Network Infrastructure Engineer
GEICO, Chevy Chase, MD
May 2014 – Apr 2018
Modernised national Cisco network infrastructure supporting enterprise operations across multiple data centres.
Resolved 13 critical network outages, preventing more than 100M USD in potential losses.
Led infrastructure projects improving network performance, reliability, and security.
Core Competencies
Core leadership, cloud, and operational strengths used across AWS, logistics, and public sector roles.
Last of the Púca – Folklore-driven novel set in rural Ireland.
The Silver Hand of Tara – Book one of the Silverhand Saga.
Invisible Bias – Bridging generational divides and cultural microaggressions.
Mentor Without a Title – Framework for influence-led leadership.
Old School Professionalism – Modern standards for accountability and trust.
Leaving the US – Strategic guide to relocation, compliance, and cultural adaptation.
Birds of Ireland: A Colouring Field Guide – All-ages field guide and colouring book.
Additional manuscripts and series in development across leadership, satire, speculative, and historical fiction.
Songs
160+ Original songs written and released under the Ink & Iron banner, streaming and selling globally with a focus on country, blues, funk, and swamp rock storytelling.
Themes centre on resilience, working life, and darkly humorous ways of coping with pressure.
Author & songwriterGlobal readers & listeners
Current Projects
Project 1
Building personal brand and thought leadership for publications and old-school professionalism at InkandIron.ie.
Project 2
Writing eight manuscripts while teaching a partner for brand development and expanding the Ink & Iron catalogue.
Personal
Family
Married to a long-time partner and best friend, raising five children in a high-energy, creative household.
One child completed both high school and university at the age of sixteen with intensive coaching and support.
Outlook
Actively looking for a new adventure that blends leadership, technology, and creative work in an environment where impact, autonomy, and family stability are valued.